Frequently asked questions
Everything you need to know about ordering, insurance, delivery and returns. Can't find your answer? Just give us a call.
Ordering
Do I need a prescription?
Most items, including glucose monitors and testing supplies, orthoses and surgical dressings, need a prescription for insurance to cover them. Some items can be bought without one as self-pay. If you don't have a prescription yet, we can contact your doctor's office for you.
How do I place an order?
Call us at (800) 678-7875, email info@mamedicalsupplies.com, or send a message through our contact page. Your doctor can also send your prescription to us directly.
What's the difference between mail order and non-mail order glucose supplies?
Non-mail order means you collect your supplies in person from our office for immediate use. Mail order means we ship a regular supply directly to your home and remind you before it's time to refill.
Can a caregiver or family member order for me?
Yes. A caregiver can place an order and pick up supplies on your behalf. We may need your permission on file to discuss your insurance details with them.
Insurance & payment
Do you accept insurance?
Yes. We accept Medicare and Medicaid. We'll verify your benefits before filling your order so you know your cost up front.
Will I have to pay anything out of pocket?
That depends on your plan. You may owe a copay, coinsurance or deductible amount. We'll tell you exactly what to expect before you commit.
Can I pay without insurance?
Yes. For Medicare and Medicaid patients, we work directly with your insurance for payment. If you'd rather pay yourself, self-pay is available too. Call us at (800) 678-7875 for pricing.
Delivery & pickup
How quickly will I receive my order?
Pickup orders are often ready the same day once coverage is confirmed. Mail orders typically ship within 1–2 business days.
Where do you deliver?
We ship anywhere in the United States, and most of our customers are here in Georgia. Local pickup is also available at our Alpharetta office.
What are your hours?
Our office is open Monday–Friday, 9:00 AM – 3:00 PM.
Returns & products
Can I return an item?
Unopened items in their original packaging can be returned within 30 days of shipping. For health and safety reasons, some items cannot be returned once opened. See our Refund Policy for full details.
What if my product is defective?
Contact us right away at (800) 678-7875. We'll replace defective items or help you with a manufacturer warranty claim.
Will you help me fit my brace or crutches?
Yes. When you pick up a cane, crutches or an off-the-shelf brace, we'll help you choose the right size and adjust it so it fits properly.
Still have questions?
Our team is happy to help. Call or send us a message.